Motion Computing, a leading provider of integrated mobile computing solutions, today announced new support programs developed to ensure the highest level of customer support for businesses that rely on Motion Tablet PCs as critical tools in day-to-day business operations. Motion’s new Express Tablet Exchange and Accidental Damage Protection programs extend device protection beyond standard warranty offerings and will benefit customers across industries that require immediate support or replacement services.
Motion’s Tablet PCs are designed for mobile work environments, ensuring improved uptime and reducing lost productivity. According to a recent report from VDC Research Group, Total Cost of Ownership Models for Mobile Computing and Communication Platforms, productivity loss is responsible for as much as 52 percent of a device’s total cost of ownership. With ongoing productivity a top concern, Motion is offering these new services to help ensure that devices are consistently available and easily serviced or replaced for maximum productivity.
Motion Express Tablet Exchange Service
Designed to meet the needs of customers that require minimal disruption, the new Motion Express Tablet Exchange service extends existing IT resources, enabling organizations to feel confident that when an incident occurs, the tablets can be back in use quickly and easily. Available to customers with a purchase of 50 or more C5v, F5v or J3500 Tablets, the service provides on-site, next business day delivery of a replacement tablet, optimized with the customer’s application-specific profile and location or site specifications. Tablets will be serviced by qualified representatives for immediate integration into the business environment at no additional charge.
Accidental Damage Protection
Motion’s new Accidental Damage Protection program enhances the company’s standard warranty programs, offering an added layer of protection against unintentional physical damage. It protects both tablet PC components and supporting peripherals in the case of accidental damage.
“We are pleased to offer enhanced programs for customers that depend on the availability of mobile devices to maintain significantly improved levels of productivity,” said Mike Stinson, VP of marketing, Motion. “By offering tablet replacements that are customized for individual business environments, and expanding protection options we’re improving uptime, reducing the burden on IT and ensuring as little operational impact as possible.”
Enterprise Support Services
For large installations, Motion offers Enterprise Support Services, a program established to assist businesses that rely on tablet PC use in high demand environments. The service is available to organizations with more than 1000 devices deployed and includes access to a dedicated team of product experts to address critical technical support issues. For more information about Motion’s Enterprise Support program, please visit Motion’s Support Services page.
Motion Tablet PCs are rugged and sealed for protection against dust, moisture and other elements, offering both durability and mobility. Available with a host of integrated features, the tablet PCs offer hot-swap battery solutions to deliver uninterrupted productivity, as well as a digital camera option, available Gobi™ 2000 mobile broadband and industry-leading display technology for a wide range of mobile uses. For more information or to find a reseller visit Motion’s Products and Services page.
For pricing details on these new Motion Computing support services in Australia please contact Workflow Computing.
